Structured programs have been developed for each customer segment with built in progression that encourages ongoing usage habits & loyalty. Competitor alternatives lack segmentation & program sophistication & consequently have significantly lower occupancy during weekdays.
Broad appeal to clearly defined & understood customer segments
- Venue features & brand positioning have been developed to appeal to broad segments ranging from pre-school children, families & young adults, to schools & corporate groups.
Highly systemised programs ensure venues are busy on weekdays
Our unique BOUNCE culture delivers exceptional customer experience
Brand & Culture
Our Brand & Culture Ecosystem is built around an obsession with delivering world’s best customer service
The full codification of our Ecosystem allows international licensees to create, manage & monitor powerful drivers of customer loyalty that are often regarded as intangible
This Ecosystem has a proven capacity to attract & inspire exceptional young people, to consistently achieve world’s best practice customer satisfaction
Consistently high customer & staff satisfaction levels deliver consistent business performance across the diverse markets & cultures that BOUNCE operates in
There is something very special in the power of this brand and culture that I have not seen in 20 years of marketing. We followed the formula and have watched BOUNCE become a premium household brand throughout Sweden before we even opened the first venue. IncredibleDaniel DersenLicence Partner & CEO, Scandinavia
The depth and rigour around program development allows for simple implementation from promotion and marketing campaigns through to the delivery of the in-venue customer experienceShaun StrydomLicence Partner & CEO, South Africa
The level and quality of training, support and systemisation allowed us to seamlessly launch the venue and position the brand in our very competitive marketSimon OgilvieLicence Partner & CEO, Singapore
When our first venue paid itself back within five months we knew this was a powerful model. Three years on, the ongoing returns have inspired our confidence in pursuing an exciting roll-out throughout the Middle EastRoss MiltonLicence Partner & CEO, Middle East